PRIVACY POLICY

At Ummah Realty, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

a. Personal Identification Information:

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Residential or business address
  • Payment information

b. Property Information:

Details about properties you are interested in buying, selling, or renting, including your preferences and specifications.

c. Communication Information:

Information obtained from your interactions with our representatives through emails, phone calls, or messages exchanged via our website or in person.

d. Website Usage Data:

Data collected through cookies and similar technologies, such as:

  • IP address
  • Browser type
  • Pages visited on our website
  • Time spent on our website

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Real Estate Services: To facilitate property transactions, arrange viewings, and manage communications with you.
  • Personalization: To tailor our services and offerings to your preferences.
  • Marketing: To send newsletters, promotions, and updates about our services (subject to your opt-in consent).
  • Social Media Marketing: Your name and likeness may be used for promotional purposes, such as property listings and event highlights, with your explicit consent.
  • Compliance: To adhere to legal obligations, including anti-money laundering regulations and other laws.

3. Information Sharing

a. Third-Party Service Providers:

We may share your information with trusted third parties, such as:

  • Employees and real estate agents
  • Legal advisors
  • Marketing and advertising teams
  • Payment processors

b. Legal Requirements:

We may disclose your information if required by law, regulation, or a court order.

c. International Data Transfers:

If your information is stored or processed outside Australia, we ensure that equivalent privacy protections are in place.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These include:

  • Essential Cookies: Necessary for website functionality.
  • Analytical Cookies: To understand user behavior and improve our services.
  • Advertising Cookies: To deliver personalized ads.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for:

  • Providing services
  • Meeting legal obligations

When your data is no longer needed, it will be securely destroyed or anonymized.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information.
  • Correction: Rectify inaccuracies in your data.
  • Deletion: Request deletion of your data, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at info@ummahrealty.com.au.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites. Please review their policies independently.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at info@ummahrealty.com.au. Alternatively, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you.

11. Contact Us

For any questions or concerns about our Privacy Policy or data practices, please contact us:

  • Email: admin@ummahrealty.com.au
  • Phone: +61 435 383 803
  • Address: S107, Level 14, 167 Eagle Street, Brisbane, QLD 4000, Australia 

Thank you for trusting Ummah Realty with your personal information.

 

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